In the first of an occasional series of conversations with key customers about the challenges and opportunities facing the Housing sector, Phil chats with Dan Blake, Executive Director, Customer Experience at Berwickshire Housing Association.
It’s been more than a year now since These Homes, Housing Online’s Digital Lettings service, was launched in collaboration with a collective of seven Housing Associations. We take a look at how the service has performed and ask how it feels to be one of the three additional Housing Associations who joined us after the system went live.
On 14 September this year, we are delighted to join many of our customers in the celebration of the seventh annual Scottish Housing Day. The theme this year is sustainable housing.
Tim, our project manager investigates synchronous and asynchronous ways of working and explains why the new normal really isn’t so different from the old normal after all.
Can a personality typing test ever reveal the real you? Tim, our project manager, takes a closer look at Hannibal Lecter’s wine pairing choices to find out.
Sarah, our Operations Director, reflects upon the trials and tribulations of getting recruitment right in a small company and passes on a few valuable tips that she’s learned along the way.
Housing Online are delighted to welcome to the team our newest recruit, James Wright.
Every working day between 1st December and Christmas, we’ll be showcasing a tip, trick or piece of functionality that might just enhance your whole My Home experience.
As the COP26 Climate Change Conference in Glasgow approaches, we look at how even the smallest contribution to reducing our carbon emissions could be crucial
On 15 September this year, we are delighted to join many of our customers in the celebration of the sixth annual Scottish Housing Day. The theme this year is housing and the climate emergency.
Project Manager jokes? We’ve heard them all before. We examine why a good project manager is no laughing matter.
2020 is a year doomed to live long in our memories. Will we ever return to our old lives, or has the world now changed forever? Is the way we live now destined to be our new (ab)normal?
Housing Online are delighted to announce the launch of These Homes, a Digital Lettings Service designed to give tenants improved access to affordable rented properties across Scotland.
In a world that is increasingly data rich but information poor, we discuss why it’s good to have a trusted friend with an opinion.
Every working day between 1st December and Christmas, we’ll be revealing a new tip to help enhance and improve your My Home experience.
As part of our ongoing commitment to security best practices, Housing Online will raise the minimum standards of the cryptographic protocols we use to provide communications security across our network.
The accessibility of websites and services is always important, but you may have heard about it a lot more than usual over the last few weeks. Why might this be?
On 16 September this year, we are delighted to join many of our customers in the celebration of Scottish Housing Day.
What do you do when it is no longer possible for people to pop into your office to pay their rent?
Housing Online are delighted to welcome Kat Higgins into our growing team.
A recent article in Inside Housing looked at the use of social media, especially Facebook, to engage with tenants. We look at a few important things to consider when using Facebook in this way.
A month on from joining the Housing Online team, Tim outlines the lessons he’s learned from his first few weeks as a home worker.
As a fully remote company we rarely have meetings face to face, indeed most of our work is completed virtually. Over time we have become more experienced and knowledgeable on how to make virtual meetings work for all participants, and we share some of these tips here.
