When reporting repairs, staff now have the option to change the urgency indicator.
What better way to countdown to Christmas than with the 2020 My Home Advent Calendar? Every working day between 1st December and Christmas, we’ll be revealing a new tip to help enhance and improve your My Home experience. Sit back and prepare to unwrap the gift that keeps on giving!
My Home has the ability to hold staff only content.
If you use Microsoft 365, we can now add a staff Microsoft login for My Home.
Did you know that My Home offers some useful content components that can present tenants with information in a visually accessible way?
A factored owner module is available for My Home. The module allows you to choose a customer group that represents factored owners so that they see a replacement dashboard panel to the tenancy dashboard, and adds the ability for factored owners to make factored payments online.
Customer groups are a way of grouping your tenants / customers into groups.
There is now the option to have a greater breakdown of rent, housing benefit and other charges on a tenants account.
Standalone surveys are surveys that remain open and allow you to add specific tenants to receive the survey over time.
The way that a complaint goes into SDM can be adjusted.
Tenants can be given the option to go paper free on their dashboard, or paper-free can become automatic when a tenant first logs in.
A new ‘Reports’ option has been added to the administration menu. This feature contains a registered users report.
My Home can support different payment gateways for staff, tenants and factored owners making payments.
The ‘Notices’ module allows notices to be added to a tenant’s My Home account to advise them of information or important events.
The ‘tenant payments’ module allows cash payments to be taken through My Home, allowing the rent account to be updated immediately and finance to be notified of the payment.
Property diary entries can be made by searching for the property, then selecting the add diary entry button.
My Home supports the creation of multiple staff repair pickers. This can be useful for staff who carry out mobile working, such as estate inspections or close inspections where they need to log specific repairs.
The ‘proxy users’ module allows users other than tenants to login and access accounts on behalf of tenants with their permission.
To help keep tenants updated with their repair requests, you can add repair due dates and repair appointment dates to repairs history so that they are visible to the tenant.