When reporting repairs, staff now have the option to change the urgency indicator.

This can be done by searching for the property, then clicking on the report a repair icon indicated below.

Report repair button

The when adding a repair, the final screen before submission allows staff to:

  • Make comments about the repair
  • Alter the access details
  • Alter the contact number
  • Change the nominal code
  • Change the urgency indicator
  • Change the contractor code

This helps to reduce the manual processing of some repairs and give staff the ability to report a greater range of repairs.