At Housing Online, our values are a fundamental part of how we do business: they represent who we are and how we view the world. Clarity, honesty and fairness underline all of our values. We price our services in this way, and we deal with our customers, staff and suppliers in the same way.

The world of technology is often hidden behind confusing techno-speak, but we will communicate with you using plain English. We find that, by using clear language, our customers are able to make better decisions faster.

"Clarity, honesty and fairness underline all of our values."

As a company, we price our services with honesty and fairness. We aim to make a reasonable profit that we will reinvest into the company to enable us to continue to build innovative products and great services. We pay taxes on any profit we make, and we do not use tax avoidance schemes. How could we promise to deliver a good service to you and your tenants whilst at the same time avoiding paying a fair contribution to support those people that need it most? We also pay our employees and directors fairly. We reward people for a job well done because we believe that a fairly rewarded team provides a service that will impress and build trust with clients and colleagues alike over the long term.

Our Values

To our customers we promise:

  • Honesty in all dealings
  • Clear pricing. Our pricing will always be clear and offer value for money. We will never inflate our prices to offer false discounts
  • Plain language. We will always communicate using language that is easy to read and to understand, avoiding technical jargon wherever possible
  • We will pay our fair share of taxes into the economy and will never engage in morally questionable tax avoidance

To our staff we promise:

  • We will be clear and open about our salaries and benefits
  • The wellbeing of our staff comes first in everything we do
  • We will be open and approachable and will have the courage to stand up for our beliefs and to be truthful to senior staff
  • We will offer part time, flexible work. Offering the ability to work outside normal office hours and away from physical office buildings
  • We believe in equality: no individuals or groups will get better working conditions than others
  • Fair remuneration for a good job done, not just for hours worked

As directors we promise each other that:

  • We will build a business with sustainable work practices
  • Management decisions will be made by agreement rather than by voting or forceful words
  • We will keep Housing Online hierarchy free where we can
  • Clear payments to suppliers, never intentionally paying outside terms
  • We will help build a better web by:
    • Protecting customer and visitor data and privacy
    • Making sites and products that are inclusive and accessible to all
  • We will aim to make a reasonable profit to drive our ability to reinvest into our business, to achieve quality work and to provide good working conditions for our colleagues